01Overview
This Payment Policy explains the payment methods we accept, how prices and taxes work, and how we keep your payments safe. It applies to every order placed on the Elite Shilajeet website. Electronic payments are processed through licensed providers in line with the Payment Systems and Electronic Fund Transfers Act, 2007 of Pakistan.
02Accepted Payment Methods
| Method | Available | Notes |
|---|---|---|
| Cash on delivery | Pakistan | Pay the courier in cash on delivery. |
| Bank transfer | Pakistan / International | Send proof of payment so we can confirm your order. |
| Mobile wallet [add provider] | Pakistan | Pay to the account shown at checkout. |
| Debit / credit card [if enabled] | Worldwide | Processed securely by our payment provider. |
Available methods are shown at checkout and may change. Only pay to the accounts listed on our website or sent from our official email or WhatsApp.
03Currency, Prices and Taxes
- Prices are shown in [PKR / USD]. The price at checkout, including any displayed taxes and delivery charges, is what you pay.
- Where sales tax or other taxes apply under Pakistani law, they are included or added as shown at checkout.
- For international orders, import duties and taxes in the destination country are the buyer’s responsibility.
- If your bank charges currency conversion or international transaction fees, those are your responsibility.
04Payment Security
- Card payments are processed by our payment provider on a secure, encrypted connection. We do not see or store your full card number.
- We never ask for your card PIN, one-time password or online banking password.
- If a message asking for payment details seems suspicious, do not respond and contact us using the details on this website.
05Cash on Delivery
- Please keep the exact amount ready when the courier arrives.
- We may confirm your order by phone or message before dispatch.
- Repeatedly refusing confirmed orders may lead us to require prepayment on future orders.
06Bank and Wallet Transfers
- Choose bank or wallet transfer at checkout, or contact us for account details.
- Pay the exact order total and include your order number as the reference.
- Send us a screenshot or receipt by email or WhatsApp.
- We confirm the payment and dispatch your order, usually within [1–2] working days.
Orders paid by transfer may be held or cancelled if payment is not received within [48 hours]. Fees charged by your bank are not covered by us.
07Failed or Pending Payments
If your payment fails but money has left your account, it is usually returned by your bank within a few working days. If it does not appear, contact us with your order number and proof of payment and we will help trace it. An order is only confirmed once payment is received (or cash on delivery is confirmed).
08Fraud Prevention
To protect customers and our business, we may verify orders, ask for additional information, or delay or cancel an order that appears fraudulent or unusual. We may share information with payment providers, banks and the authorities where required by law.
09Pricing Errors
We take care to display correct prices. If a product is listed at a wrong price because of an obvious error, we may cancel the order and give you the choice to buy at the correct price or receive a full refund.
10Refunds and Chargebacks
- Approved refunds go back to the original payment method, or by bank or wallet transfer for cash on delivery orders, within [7–14] working days.
- Refunds are made in the currency of the original payment, and we are not responsible for exchange-rate differences or bank fees.
- Please contact us before raising a payment dispute with your bank. Most issues can be solved quickly. See our Return & Refund Policy.
11Invoices and Receipts
We send an order confirmation by email, SMS or WhatsApp. You can request a receipt or invoice for any order by contacting us.
12Contact Us
- Email: [add email]
- Phone / WhatsApp: [add number]
- Address: [add business address], Gilgit-Baltistan, Pakistan
- Contact form: Visit our contact page