Privacy Policy

01Introduction

Elite Shilajeet (“we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, place an order or contact us, how we use it, who we share it with and what choices you have. By using our website, you agree to this policy. We handle personal data in line with the laws of Pakistan, including the Prevention of Electronic Crimes Act, 2016 and the Electronic Transactions Ordinance, 2002, and we aim to follow widely accepted international privacy practice.

02Information We Collect

• Information you give us: name, email, phone number, delivery and billing address, order details, and messages you send through forms, email or WhatsApp.
• Payment information: handled by our payment providers or banks. We do not store full card numbers. For bank or wallet transfers we may keep a transaction reference or receipt.
• Automatic information: IP address, device and browser type, pages viewed, referring website and approximate location, collected through cookies and similar technologies.
• Communication records: emails, calls or messages with our support team, kept to help resolve issues.

03How We Use Your Information

• To process, confirm, ship and deliver your orders, and to give you order updates.
• To handle payments, refunds, returns and support requests.
• To prevent fraud, abuse and unauthorised use of our website.
• To improve our website, products and services using aggregated analytics.
• To send you offers and news, only where you have agreed. You can opt out at any time.
• To comply with legal, tax and accounting obligations.

04Why We Process Your Data

We process your data to perform our contract with you (your order), to meet legal obligations, for our legitimate interests (such as security and improving our service) and, where needed, with your consent, for example for marketing messages and non-essential cookies.

05Cookies and Tracking

We use cookies to keep the website working, remember your cart, understand how visitors use the site and, where used, measure advertising. You can control or delete cookies in your browser settings. Blocking some cookies may affect how the website works.

06Who We Share Data With

We do not sell your personal data. We share it only with trusted parties who help us run the business, and only what they need:

• courier and delivery partners, to deliver your order;
• payment providers and banks, to process payments and refunds;
• website hosting, email, analytics and customer support tools;
• professional advisers, such as accountants and lawyers;
• government or law enforcement authorities, when we are required to by law or to protect our rights.

07International Transfers

Some of our service providers may store or process data outside Pakistan. Where this happens, we take reasonable steps to make sure your data stays protected under this policy.

08How Long We Keep Data

We keep personal data only as long as needed for the purposes in this policy. Order and invoice records are generally kept for [__] years for tax and legal reasons. Marketing contacts are kept until you unsubscribe. We delete or anonymise data when it is no longer needed.

09Data Security

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections, access controls and trusted providers. No online system is completely secure, so we cannot guarantee absolute security. Please protect your own account details and tell us at once if you suspect misuse.

10Your Rights and Choices

Subject to applicable law, you may ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your data, unless we must keep it for legal reasons;
• stop sending you marketing messages (use the unsubscribe link or contact us);
• object to or restrict certain processing, or withdraw consent you gave.

To make a request, contact us using the details below. We may ask you to confirm your identity first and will reply within a reasonable time.

11Children’s Privacy

Our website and products are not intended for people under 18, and we do not knowingly collect personal data from children. If you believe a child has given us information, please contact us and we will delete it.

12Third-Party Links

Our website may link to other websites or social media pages. We are not responsible for their content or privacy practices, so please read their policies.

13Changes to This Policy

We may update this policy from time to time. The new version will be posted on this page with a new “Last updated” date. Please check it regularly.

14Contact Us

• Email: [add email]
• Phone / WhatsApp: [add number]
• Address: [add business address], Gilgit-Baltistan, Pakistan
• Contact form: Visit our contact page

Please write “Privacy” in the subject line so we can route your request quickly.